NephroPlus Guest App
A long-term care companion for dialysis patients across India and the Philippines
- Client
- NephroPlus
- Role
- Senior Product Designer
- Year
- 2024
- Tools
- Figma, Mobile
A healthcare app that doesn't feel like a healthcare app.
NephroPlus Guest is the patient companion for nephrology and dialysis patients across India and the Philippines — appointments, rewards, education, food and exercise guidance, and a moderated community timeline. These are people who interact with the healthcare system on a recurring schedule, often for years. The product has to be useful and emotionally tolerable — not just functional.
Designing for long-term care, not single transactions.
Most healthcare apps are built around the visit. Dialysis patients live around the visit — three sessions a week, every week. Research focused on the emotional pattern of recurring care: what the app should do on a tough day, what it should do on a good one, and what it should never do.
- Patient interviews across age bands and disease severity
- Behavioural patterns around adherence, motivation, and burnout
- Reward and engagement systems that don't feel patronising
- Community moderation and safety considerations for the social timeline
Calm interface. Supportive structure. Optional engagement.
Visual treatment is intentionally low-arousal — soft typography, breathable spacing, no urgent reds. Engagement features (rewards, social, education) are opt-in and never block care features. Booking and clinical functions are always one tap away, no matter where you are in the app.
An international care companion for a population that needed one.
The app now supports patients across India and the Philippines, with appointment, rewards, education, and community modules in production. The design system has been extended to additional NephroPlus surfaces.
Reflection“Long-term healthcare design isn't about adding features. It's about subtracting friction one day at a time, for years.”
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