ABDM Platforms · Achala Health Services
An ABDM-aligned hospital ecosystem — patient, clinical, claims, and AI modules on one design foundation
- Client
- Achala Health Services
- Role
- Senior Product Designer · Design Systems Lead
- Year
- 2023 — 2025
- Tools
- Figma, Design System
Hospital software is allowed to be slow. It's not allowed to be confusing.
At Achala Health Services I led design across an ABDM-aligned ecosystem powering hospitals across India — patient modules, doctor modules, claims and insurance management, AI radiology, DICOM viewer, AI-assisted discharge summaries, IoT patient tracking, bed management, and the multi-level CRM that ties them together. The brief was scale: hundreds of staff, thousands of patients, dozens of operational roles, all running through the same platform.
One platform, many shifts of users — none of them tolerant of friction.
Discovery meant sitting with hospital ops teams, branch admins, claims processors, doctors, radiologists, and patients to understand what their day actually looks like. Operational dependencies were the hardest part — a delay in one role's screen cascades into ten others'.
- Stakeholder mapping across facility admin, branch admin, doctor, staff, and patient roles
- Workflow analysis for claims, insurance, discharge, and AI-assisted clinical touchpoints
- ABDM compliance audit — consent flows, ABHA-linked records, data exchange patterns
- Multi-level facility, branch, and department hierarchy modelling
Role-specific UX. Shared design foundation.
Each role got a workspace tuned to its day — but they all spoke the same visual language. AI assistants were designed as collaborators, not magic boxes: every AI output (radiology suggestions, discharge summaries) was paired with a clear human-review pattern. Compliance with ABDM was treated as a default of the design system, not a per-screen scramble.
An ABDM-aligned hospital ecosystem running across multiple groups.
The platform now serves hospitals like AIG, KIMS, Kamineni, Continental, Nephroplus, and Aster — supporting patient, clinical, claims, and AI-assisted workflows on a single foundation. The design system has become the contract: new modules ship on it, older ones converge to it, and accessibility and ABDM compliance move from per-project scrambles into defaults.
Reflection“Healthcare design rewards the unfashionable virtues — patience, clarity, and a refusal to confuse anyone, ever.”
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